Telehealth Psychologist – Queensland

Telehealth Psychologist

With the hectic pace of modern life, it’s not always easy, convenient, or even practical to take the necessary steps to look after our mental health. Those in regional and remote areas are often faced with long wait times for an appointment or lengthy travel times to see a Psychologist.

At Uplift Psychology, I offer a full range of telehealth services via videoconference or phone so that my clients can find professional and private psychological help at a time and place that suits them.

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How do Telehealth Services Work?

Telehealth is the term used to describe a consultation with a healthcare provider that happens over the phone or via video call rather than in person. It can be delivered through your phone, tablet, or computer.

With the use of these technologies, many GPs, specialists, and other healthcare providers now offer telehealth consultation options when a physical examination is not required. Without the need to travel to healthcare centres and clinics, telehealth services have proven to be a quicker, easier, and in many cases less stressful treatment option for people suffering from mental health conditions.

Is an Online Psychologist Right for Me?

Consultation with an online psychologist through telehealth services may be a good option for anyone who finds it difficult to attend in-person appointments at healthcare centres and clinics. Some common instances where a telehealth consultation with an online psychologist may be beneficial include:

  • If you’re feeling unwell and don’t want to risk infecting others.
  • If you’re feeling stressed at the prospect of an in-person appointment.
  • If you’re elderly or have restrictions on your mobility.
  • If you live in rural or remote area and need to travel long distances.
  • If you have a busy schedule and simply can’t spare the time to travel.
  • If you require a session at short notice.

If you are unsure whether a telehealth consultation is a good fit for you, schedule a free 15 minute consultation to discuss your specific needs.

Young woman with a psychologist online

Which platform do you use for Video Calls?

At Uplift Psychology, our practice software has an in-built function for video calls. You will be emailed a link one day prior to your appointment. Simply click on the link at the time of your appointment and the video call will load via your web browser. There is no need to download any software or apps prior to your appointment.

Telehealth Psychologist in Brisbane

I have experience offering the following therapy types via my telehealth services:

  • Acceptance and Commitment Therapy (ACT)
  • Cognitive Behaviour Therapy (CBT)
  • Exposure Therapy and Prolonged Exposure
  • Motivational Interviewing

Psychological support and treatment through our telehealth services is available for a wide range of mental health conditions, including anxiety, depression, workplace stress, burnout, sleeping difficulties, and communication or relationship issues.

To find out more about telehealth appointments, or to make an online booking please contact my Brisbane city clinic.

Rates and rebates


$218 (if eligible, $124.65 after the Medicare rebate)

50 minute sessions available via:

  • Face to face
  • Online meeting
  • Phone meeting
Medicare Rebate

$93.35 per 50 minute session

You may be eligible for a Medicare rebate on up to 10 sessions per calendar year. In order to access the Medicare rebate obtain a Mental Health Treatment Plan from your treating General Practitioner and provide this prior to your first session.

Work Cover

If you have experienced a workplace injury and are claiming or receiving support through Work Cover Queensland or Comcare you may be eligible to have your fees paid for by the Insurer. Please ensure you have a medical certificate and referral from your treating General Practitioner.

War veterans wearing medals march during ANZAC Day service in Cooroy, near Noosa in Queensland
Department of
Veterans Affairs

If you have a Department of Veterans Affairs (DVA) card you may be eligible to have your fees paid for by DVA. Please ensure you have a DVA referral from your treating GP. Waitlist may apply for this service.

Private Health

Private health insurance rebates are dependent upon your level of cover. We can process rebates at time of payment for the following health funds: Medibank, Bupa, NIB, Health,, AAMI, APIA, Suncorp, IMAN, ING Health Insurance, Priceline Health Insurance, Teachers Union Health, Union Health and Qantas Assure.


$55 (excl. GST) per 15 minutes

You, your employer, or education provider may require written correspondence regarding your treatment. Costs not covered by an insurance scheme may be payable by the person receiving the service, or the organisation requesting the information. Invoices are payable prior to release of the correspondence.

Therapy FAQ’s

At Uplift Psychology I offer counselling sessions at $218 per 50 minute session from 1 March 2024. If eligible, this is $124.65 after the Medicare rebate. This is significantly below the recommended rate for Psychology sessions as set by the Australian Association of Psychologists Inc which is currently $300 per 50 minute session.

If you have a mental health treatment plan from your GP, Medicare will rebate $93.35 for the session and this can be processed on your behalf at the end of the session.

If you have private health insurance, you may be able to claim a rebate from your private health insurer (please confirm cover with your insurer). I am able to process the rebate directly with your insurer for most private health funds.

Please check appointment availability via the online portal

It’s important that you feel comfortable with the person you decide to work with. Take your time looking at the information I’ve provided on my website and social media platforms. Everything I publish online is to help give you some insight into my style and approach when working with clients.

My intake process includes a risk free, 15 minute consultation to get to know me a little better and to make sure the service is a good fit for you needs. You can book a free, 15 minute consult via the online portal.

I am can provide trauma therapy for people who have experienced single incident trauma, where the incident has occurred as an adult. For example, trauma following a motor vehicle accident, or sustaining a serious injury at work etc.

As the type of therapy I provide is current and future focused, it may not be suitable for people who have experienced complex trauma. For example, trauma which occurs in response to repeated instances of abuse or neglect throughout childhood, or from intimate partner violence.

If you are looking for a trauma therapist close to the CBD, you may like to contact Connect the Dots.

No, you don’t need a referral to see a Psychologist. However, in order to access the Medicare rebate for the session you will need a mental health treatment plan provided by your treating General Practitioner.

Your treating GP can provide you with a referral to a Psychologist via a mental health treatment plan (MHTP).

With the MHTP you are able to access up to ten sessions which are partially paid for through Medicare. Your GP will generally provide an initial six sessions for you to access under the plan. You will need to attend a review with your GP after the sixth session in order to access the remaining four sessions for the year.

You are required to pay the full fee at the time of the session (currently $218 per session) and the Medicare rebate is refunded into your account generally within 1-2 days. With the current Medicare rebate amount, your out of pocket cost for counselling sessions with Uplift Psychology is $124.65.

If you have a mental health treatment plan from your GP, Medicare will rebate $93.35 for the session and this can be processed on your behalf at the end of the session.

If you have private health insurance, you may be able to claim a rebate from your private health insurer (please confirm cover with your insurer). I am able to process the rebate directly with your insurer for most private health funds.

Well, that depends… Research into this question, suggests that the number of sessions can vary significantly from person to person. People tend to reach out for support after a trigger, event, or many events which have left them feeling like they are unable to cope. You may find the following information helpful regarding the number of sessions needed:

  • Brief counselling – this could be as little as one to two sessions. People seeking brief counselling may have a big decision to make, or have experienced a sudden shock and require some immediate short term support in order to cope with the situation
  • Longer counselling – most people experiencing emotional distress, will require more than one or two sessions to alleviate their distress. The number and frequency of sessions will vary depending on goals for counselling, level of distress and financial situation
  • Ongoing counselling – once people are no longer in distress, some clients opt to continue with maintenance sessions. Some clients find these to be a helpful way to ensure they remain on track and as a proactive way to manage their mental health. At this stage in counselling, people may opt to focus on longer term issues which have impacted them throughout their lives. These sessions tend to occur far less frequently.

As your Psychologist I can provide some guidance regarding the frequency and duration of counselling following your initial session.

The frequency of sessions will vary from person to person. As your Psychologist I can provide specific information regarding the frequency of sessions following your initial session. Factors such as your goals for counselling, level of distress, and financial situation are considered when determining how often we meet. The frequency of sessions will generally reduce as you start to notice an improvement in your symptoms.

You may book, cancel or reschedule an appointment via the following channels:

  • Conveniently via the online booking portal
  • Phone – 0412 589 336
  • Email –

I understand that plans change, and if you need to cancel or reschedule your appointment I kindly request at least 48 hours notice. This enables me to offer the appointment to other clients who may require an earlier appointment. Appointments cancelled with more than 48 hours notice will not incur a cancellation fee. If you cancel the appointment with less than 48 hours notice, you may be charged the following fees:

24 to 48 hours notice – 25% of session fee
Less than 24 hours notice – 50% of session fee
No show* – 100% of session fee

*Sessions may be recorded as no show after failing to arrive for the appointment, or arriving more than 15 minutes after the scheduled start time for the appointment.

You are unable to claim a Medicare, DVA, Workcover, or Private Health rebate for any cancellation fees incurred.

I am able to provide general information about the services I provide and booking process to people who are enquiring about Uplift Psychology’s services on behalf of other people. Due to privacy laws, I am unable to provide any specific information regarding current clients or confirmation they are accessing treatment.

Unless someone is unable to navigate the booking process themselves, I don’t generally take bookings on behalf of other people. I kindly request that the person receiving the service contacts to schedule the appointment.

I occasionally work with people who are close to turning 18 years old where I consider them to be an appropriate fit for the service. I only work with people under the age of 18 where they are considered to be consenting minors. Consenting minors are young people under the age of 18 who are considered to be of a maturity level and of sound mind to enable them to provide informed consent on their own. Those with severe mental health concerns or at risk of harm to themselves (or others) would not typically be considered a consenting minor.

I am able to complete your sessions both online and over the phone

Online/telehealth sessions are conducted via my practice software. If you have requested an online or telehealth consultation, you will receive a link via email to the meeting room the day prior to your appointment. The link will open in your internet browser and you will not be required to download any software to access the meeting room.

Please note, if you are conducting the session from a work computer or laptop, your workplace security settings may prevent you from accessing the link. You may like to try accessing the link from your personal device instead. If you are unable to access the meeting room, we can conduct the session over the phone.

  1. You will be sent an email confirming your appointment
  2. An email will be sent with some intake forms and brief questionnaires to complete online prior to your first session
  3. If available, please provide a copy of any paperwork provided by your GP e.g., mental health treatment plan or Workcover medical certificate
  4. You will receive a reminder about your appointment, 3 days and 1 day prior to your appointment

You might like to check out my blog post about what to expect when starting counselling and how to get the most out of our sessions together.

Due to the costs associated with providing a high quality health service and the low rebate amount set by the Government, I am currently unable to offer bulk bill arrangements for clients.

I am not currently offering after-hours appointments. My business hours are from 9am to 5pm, Monday to Friday.

If you are claiming or receiving support through Work Cover Queensland or Comcare you may be eligible to have your fees paid for by the Insurer. Please ensure you have a medical certificate and referral from your treating General Practitioner. Fees for your session, will be charged directly to the insurer.

Click here to view more information about Workcover services.

I am not currently offering assessments as part of my service offer and I do not provide formal diagnoses as part of the counselling work that I do.

I am not currently offering assessments as part of my service offer and I do not provide formal diagnoses as part of the counselling work that I do.

The office is located inside the Spaces coworking hub at: Level 4, 80 Ann St, Brisbane City

For security purposes, you are required to obtain a pass to access Level 4. You can do this via one of the many terminals located throughout the foyer. 

The first time accessing one of these terminals will require you to enter your name and contact details, and to briefly review the health and safety information displayed. During future visits, you will simply enter your phone number or email address into the terminals and the pass will be printed for you. After completing the workflow, a pass with a QR code will be printed and sent to you via SMS which you can use to access the lifts towards the back left of the foyer. 

You will be allocated a lift to the Spaces coworking hub when swiping the QR code at the security gates. Upon exit from the lift, the reception area is to the right. Please retain your pass until leaving the building as it is required to exit through the security gates on your way out.

If you encounter any difficulties printing your pass or locating the lifts, please reach out to the friendly concierge team located in the foyer and ask for access to the Spaces coworking hub, or contact us on 0412 589 336 for support.

King George Square Car Park offers the best rates nearby and can be accessed from both Roma and Adelaide streets. Some on-street parking may be available from time to time, please be mindful of clearways starting in the afternoon.

The office is conveniently located near the CBD’s major transport hubs. It is a short walk to Central and Roma street train stations, and King George Square and Myer Centre bus stations.